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Frequently Asked Questions

At True Taste, an esteemed extension of Zinnia Fields Postnatal Retreat, we are dedicated to supporting your postnatal recovery with unparalleled care and nourishment. We understand you may have questions as you embark on this vital journey from the comfort of your home. Here are some common queries to guide you.

1. Our Diverse Menu: Crafted for Your Well-being

Our menu is a harmonious blend of time-honoured traditional Chinese confinement recipes and modern nutritional science, reflecting the “Nutritious & Delicious Home Cooked Meals” philosophy of Zinnia Fields Postnatal Retreat. Each dish is meticulously prepared daily by our expert chefs, ensuring optimal freshness, flavour, and therapeutic benefits. We emphasize “warming” ingredients like ginger, premium sesame oil, and traditional rice wine to aid in restoring your body’s balance and promoting circulation.

Our meals are specifically designed to support your holistic recovery. They are rich in high-quality proteins (such as lean chicken, various fish, pork, and eggs) crucial for tissue repair, energy restoration, and robust milk production. We also include nutrient-dense herbal soups and tonics, prepared with premium Chinese herbs like red dates, wolfberry (kei zhi), dang gui (angelica root), and ginseng, all selected to replenish vital energy, nourish blood, and enhance lactation. Every meal is balanced to provide essential macronutrients and micronutrients vital for your comprehensive healing and well-being.

Our portions are thoughtfully prepared to be generous and nourishing, ensuring you receive ample sustenance for your recovery and energy needs. Many of our cherished customers find the quantities to be satisfyingly substantial, often allowing for a truly fulfilling meal that supports their healing journey.

Absolutely. Just as Zinnia Fields provides personalized care, True Taste offers options for customization. We understand that every mother’s needs are unique. Please communicate any allergies, dietary restrictions, or specific taste preferences when placing your order, and our team will endeavour to tailor your meals to your requirements, ensuring your comfort and safety.

2. The Order Making Process: Simple and Secure

Placing an order with True Taste is a seamless process designed for your convenience. You can explore our various package options on our “Our Packages” page. Once you’ve selected your desired package, you’ll proceed to specify your preferred start date, delivery details, and any dietary preferences. Our team will then guide you through the final steps to confirm your order.
For the time being, we only accept payments via online bank transfer. This ensures a secure and straightforward transaction process for your peace of mind.

To ensure clarity and a smooth experience, we have a comprehensive set of Terms & Conditions. Key points include a minimum lead time of 3 business days for all new orders. For modifications, requests must be submitted in writing via email at least 2 business days prior to the intended change. Regarding cancellations, a full refund (less an RM300 administration fee) is available for cancellations made 10 business days or more prior to the start date. Cancellations between 2 and 9 business days receive a 50% refund (less RM300), while those made less than 2 business days are non-refundable. We encourage you to review the full Terms & Conditions page for complete details.

3. The Delivery Process: Freshness and Convenience at Your Doorstep

True Taste proudly delivers our freshly prepared confinement meals to new mothers across Kuala Lumpur and the Klang Valley area. To ensure optimal freshness and warmth, we provide twice-daily delivery to your doorstep. Your lunch and afternoon tea will arrive together, followed by a separate delivery for your dinner, ensuring your food is always ready for consumption at the perfect temperature.
It is essential to provide accurate and complete delivery information, including any specific instructions or contact numbers, at the time of your order. Please ensure a recipient is available at your specified address during the agreed-upon delivery windows. In the event of a failed delivery due to inaccurate information or recipient unavailability, True Taste reserves the right to charge a re-delivery fee or consider the meal delivered without a refund. While we strive for punctuality, minor variations in delivery times may occur due to unforeseen circumstances like traffic or weather, but we will endeavour to keep you informed of any significant delays.
We aim to accommodate reasonable requests to enhance your convenience. Please communicate any special delivery instructions or preferences when placing your order or by contacting our customer support team in advance. We will do our utmost to fulfil your requests, always prioritizing the freshness and integrity of your meals.

4. Our Packages: Tailored for Your Recovery Journey

Each of our comprehensive meal packages, from the 1-day trial to the 32-day extended option, includes both lunch and dinner. Our standard meal structure typically comprises a nourishing soup, a main dish, a vegetable, and a portion of healthy rice (such as brown or multigrain), along with a traditional tea or dessert. This ensures you receive a complete and balanced meal for each sitting.
Each meal typically consists of a variety of dishes designed to provide comprehensive nourishment. Our portions are carefully calibrated to be generous, ensuring that new mothers receive ample food to support their healing, energy levels, and lactation needs throughout their confinement period.
Yes, we offer flexibility to cater to your individual needs. While our packages follow a curated menu, we welcome discussions regarding specific preferences, allergies, or dietary requirements. Our goal is to ensure your True Taste experience is as personalized and beneficial as possible, reflecting the individualized care you would receive at Zinnia Fields.

5. General Information: Embracing Postnatal Confinement

Postnatal confinement, or 坐月子 (zuò yuè zi), is a traditional Chinese practice spanning over 2,000 years, dedicated to a new mother’s recovery after childbirth. It typically lasts 28 days or more and emphasizes complete rest, specialized nutrition, and protection from external elements. This period is crucial for restoring your body’s vital energy (qi) and blood, allowing internal organs to return to their pre-pregnancy state, and replenishing strength. It’s a sacred time for physical healing, emotional well-being, and bonding with your new-born baby, setting the foundation for your long-term health.
Proper nutrition during confinement is paramount. For the mother, it facilitates tissue repair, aids uterine recovery, replenishes energy, and supports robust milk production for breastfeeding. It also contributes to emotional well-being by providing the necessary nutrients to prevent fatigue and support mental health, fostering a stress-free environment for bonding. For the new-born, a well-nourished mother ensures a consistent supply of nutrient-rich breast milk, providing the best possible start in life. True Taste’s meals are meticulously designed to provide these crucial benefits, extending the holistic care of Zinnia Fields to your home.
The core principles revolve around “warming” foods to restore internal heat and promote circulation, such as ginger, sesame oil, and rice wine. Protein-rich foods are vital for repair and energy, and herbal soups/tonics are used to replenish vital energy and support lactation. True Taste expertly incorporates these traditional principles, while also integrating modern nutritional science to ensure our meals are balanced, delicious, and effective. We focus on providing the essential nutrients your body needs for comprehensive recovery, ensuring you receive the highest standard of care, just as you would at Zinnia Fields.
For any further inquiries,
please do not hesitate to contact our dedicated team. We are here to support your beautiful postnatal journey.